Brady Jacobsen | Dark Suit | Daddyx3 | Music Fiend | Night Owl | Straight Lines Devotee | Art Aficionado | Clicker | Social Creature | *my views & not my employers
Brady Jacobsen's Bio:
In the last 15 years Brady Jacobsen has held key operational, care and sales roles in telecommunications, media and logistics. With a focus on customer facing operations in digital and contact centre channels he is a proven performer in setting the strategic direction, then delivering against revenue growth, customer experience, operational effectiveness and employee engagement operating plans. A natural leader, with a social and participative style, he is an excellent communicator, action oriented and very driven. Whether working at executive level or directly motivating frontline teams I consistently deliver transformational and sustainable change.
Brady Jacobsen's Experience:
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General Manager, Digital & Customer Experience at Vocus
August 2021 - Present | Sydney, Australia -
Head of Operations at Velocity Frequent Flyer
September 2017 - Present | Sydney -
Chief Customer Officer at Vocus
July 2019 - August 2021 | Sydney -
General Manager, Strategy & Business Operations at nbn Australia
March 2016 - July 2017 | Sydney -
Executive Sponsor & Founder, Pride@Post at Australia Post
November 2014 - March 2016 | Melbourne -
General Manager, Customer Sales and Service at Australia Post
July 2014 - March 2016 | Melbourne -
General Manager, Direct Channels (Digital & Contact Centres) at Australia Post
June 2010 - July 2014 -
National Manager, Customer Contact Channels at Australia Post
September 2009 - June 2010 -
Director, Consumer Contact Centres at Telstra
October 2008 - March 2009 -
General Manager, Customer Operations at BigPond
July 2005 - October 2008 -
General Manager, Contact Centre Services at Telstra BigPond
August 2004 - June 2005 -
Six Sigma Black Belt at Telstra
September 2003 - September 2004
Brady Jacobsen's Interests & Activities:
Diversity & Inclusion, Contempary art, AFL Sydney Swans